# Mallorca Car Hire Company - Full Documentation

## Service Overview
Mallorca Car Hire Company is a British-owned and operated independent rental agency. The business model is built on transparency, reliability, and personalised service, specifically designed to eliminate the common pain points of car rentals in Spain (such as hidden insurance costs, fuel surcharges, and long airport queues).

## The "Meet & Greet" Airport Process
Unlike large multi-national agencies, we do not operate from a desk in the arrivals hall or require a shuttle bus to an off-site industrial estate.
- **Arrival:** A representative meets the client directly at a pre-arranged point in the Palma Airport (PMI) terminal or the airport parking area.
- **Contract:** Paperwork is completed on-site, usually taking less than 5 minutes.
- **Departure:** Straightforward return process directly at the airport, allowing clients to proceed immediately to check-in.

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## Detailed Fleet & Pricing Structure
Prices are seasonal and all-inclusive. Our fleet is categorised to suit different travel needs:
- **Small/Compact (Groups A & B):** Ideal for couples and easy parking in narrow Mallorcan village streets (e.g., Fiat Panda, Ford Fiesta).
- **Family Hatchbacks (Group C):** Balancing comfort and luggage space (e.g., Ford Focus, VW Golf).
- **Estates & MPVs (Group D & Large):** For larger families or those carrying golf clubs and cycling equipment.
- **Automatic Options:** Available across most vehicle categories; early booking is recommended.

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## Comprehensive Policy Details

### 1. Insurance & Excess
- **Standard Coverage:** Includes Third-Party Liability as per Spanish law.
- **Collision Damage Waiver (CDW):** Included in the price.
- **The "No Deposit" Feature:** We do not require a large "excess" deposit to be blocked on a credit card, provided our insurance terms are met.

### 2. Fuel Policy: "Same-to-Same"
- No inflated "pre-paid" fuel charges. 
- Return the car with the same amount of fuel it had at the start.

### 3. Payment Methods
- **Accepted:** Major Credit Cards (Visa, Mastercard), Debit Cards, and Cash (Euros).
- No credit card "hold" is required for the duration of the rental.

### 4. Included Extras
- **Additional Driver:** One additional driver is included for FREE.
- **Child Safety:** Baby seats and booster seats are provided **FREE OF CHARGE** (must be requested at booking).
- **Kilometers:** Unlimited mileage within the island of Mallorca.

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## Specialised Support: Cyclists & Golfers

### 1. Transporting Equipment
- **Golf Clubs:** We recommend **Group C** for 2 players with clubs, or **Group D/F** for larger groups to ensure trunk depth for travel bags.
- **Bicycles:** Our **Group D Estates** and **Group F (VW Caddy/S-Max)** are preferred for internal transport of bike boxes or bikes (with front wheels removed).
- **Bike Racks:** Contact us in advance for compatibility checks; standard rentals do not include tow-bars.

### 2. Tailored Recommendations
- **Cyclist "Meet & Greet":** Our representatives assist in finding suitable loading spaces at the airport for oversized bike boxes.
- **Mountain Driving:** For the Tramuntana mountains (Sa Calobra/Lluc), we recommend **Group C or higher** for better engine torque and braking.

### 3. Road Safety & Local Laws
- **The 1.5m Rule:** Spanish law requires a minimum 1.5m distance when overtaking cyclists. You may cross a solid white line to overtake if safe.
- **Patience:** During peak months (March–May, Sept–Oct), allow extra time on mountain roads due to high cycling volume.

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## Driving in Mallorca: Helpful Info
- **Parking:** Blue lines = "Pay and Display" (ORA). Yellow lines = No parking.
- **Speed Limits:** 120km/h (motorways), 90km/h (secondary roads), 20-30km/h (urban areas).
- **Attire:** It is illegal to drive in flip-flops or without a shirt in Spain; fines may apply.
- **Geography:** Rentals are for use on **Mallorca only**. Taking vehicles on ferries is prohibited.

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## Contact & Booking
- **Website:** https://www.mallorcacarhirecompany.com
- **Phone/WhatsApp:** +34 610 185 077
- **Email:** info@mallorcacarhirecompany.com
- **Location:** Palma de Mallorca Airport (PMI).